Terms & Conditions

Yes, the legal mumbo-jumbo. We don’t like it either, but since we provide a service for money, we have to have it…

These terms and conditions govern your use of highbiasmastering.com, and the use of our Mastering services. Please read the terms in full before you use this site and our services. If you do not accept these terms, please do not use this site. Using this site, as well as the High Bias Mastering upload form implies that you accept these terms. We do occasionally update this page so please refer back in the future. Printer friendly version

Privacy—We are committed to protecting your privacy. All user data is private and will not be shared with anyone for any reason. Registered users agree to be contacted occasionally for marketing and promotional purposes by High Bias Mastering and highbiasmastering.com. We do not share or sell user lists or info. To modify or delete your highbiasmastering.com client account, please contact us.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by High Bias Mastering and highbiasmastering.com will only be in connection with the provision of agreed services and products.

Contract—By uploading or providing a link to your project to be mastered via our submissions form (a “submission”), you “The Client” are entering into a legally binding contract subject to the terms and conditions found in this document for mastering services with High Bias Mastering/highbiasmastering.com “The Company”. By entering into this contract, The Company agrees to professionally master your digital recordings according to your instructions and following accepted industry guidelines. The Client agrees to pay High Bias Mastering for the mastering services according to the prices posted on The Company’s site: https://highbiasmastering.com/pricing/, or in an amount mutually agreed upon by both parties. Our normal turnaround is 3-4 days, but may be longer during busy periods. 24-hour turnaround is available for an additional fee. Please contact us for details.

Mastering—By submitting your project, you grant The Company the authority to digitally process and alter The Client’s audio recordings using any process the Mastering engineers deem necessary, including, but not limited to: equalization, compression, phasing, limiting, reverberation, effects, balance, amplification, dynamics, etc.; “Mastering”. The Company makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Mastering process or our services. The Client is responsible for keeping a backup of all original recordings provided to The Company for Mastering.

High Bias Plus Mastering Credits—Credit blocks can be purchased on the High Bias Mastering web site to be redeemed for mastering services by High Bias Mastering. High Bias Plus credits never expire. All sales of High Bias Plus mastering credits are final. Refunds are allowed within 24 hours of purchase if no credits have been redeemed. Absolutely no refunds will be given if any credits have been redeemed from any credit block purchase. Please only buy what you plan to use. Unused credits have no cash value and cannot be sold back to High Bias Mastering. Credits (minimum 10) may be transferred to another registered Client account subject to a $100 transfer fee. Purchasers of High Bias Plus Gold, Platinum and Diamond blocks are entitled to free mastering of dub/instrumental mixes. Free dubs applies to an instrumental or dub version of a vocal track included with your project. Dub or instrumental version refers only to a version of a previously mastered track without vocals. Dub or instrumental mixes or versions with additional production or that differ significantly from the vocal version will be charged a full credit.

Payments—The payment method we prefer on High Bias Mastering is Stripe. Clients not using High Bias Plus credits may be invoiced through PayPal. A PayPal account is not required to purchase our Mastering services and clients have the option to pay using their PayPal account or with a credit/debit card, e-check, bank draft or other method allowed by PayPal. High Bias Mastering/highbiasmastering.com makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding PayPal. The Company will not be held liable or responsible for any and all issues with a client’s PayPal account regarding chargebacks, disputes, overdrafts, penalties, balances, debit cards, backup funding, etc. Please visit PayPal for more information.

Payments are due when you receive and approve your mastered files and are required to unlock your full quality audio files. You will be sent an email once your project is ready with your Client login/password. Once you approve your files, you will be sent an invoice for payment. When payment is received, your full quality Mastered audio files will be posted for download. Payments not received after 90 days of invoicing will be sent to a collections agency. If for any reason you cannot pay, please contact us to try to work something out.

Refunds—ALL SALES OF MASTERING SERVICES ARE FINAL. MP3 files are posted for your approval and if you are not happy, we will do the job over until you are. We want you to be happy with your Mastering so if there are any issues please contact us to resolve it first and we will take care of it. Note that not all problems can be fixed during the mastering stage so please see our Submission Tips before uploading your project.

Client Pages—Private Client pages are only accessible to each Client and are protected by a login/password. If you would like to change your login/password at any time, please contact us.

Client File Storage & Backups—High Bias Mastering may store Client project files as a convenience. Clients are responsible for backing up their own files and are urged to use another backup solution outside of High Bias Mastering. High Bias Mastering assumes absolutely no responsibility for your files, their use, or their loss. High Bias Mastering, the site administrators, employees and AMP Collective LLC wholly and severally shall not be responsible for any files left on our system and disclaim any liability for any damages either to you, your company or any third parties due to the use, transmission, storage or loss of Client files. While we will do everything in our power to notify our Clients, the ability to store mastered project files may be terminated at any time for any reason at the sole discretion of High Bias Mastering.

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. User comments, discussions, forums and other communications on this site are the views and opinions of the writers and do not necessarily reflect the views of High Bias Mastering/highbiasmastering.com or the site administrators.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of High Bias Mastering/highbiasmastering.com. Other trademarks are copyright their respective owners. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of High Bias Mastering.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Log Files—We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies—Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Copyright Notice—Except for information emanating from third parties, all data, images, files, text, comments, posts, pages, design, layout, themes, user interface, downloads, intellectual property, writing, images and other media posted by The Company, admins, users and editors are copyright © High Bias Mastering. All rights reserved. Other trademarks used on this site are copyright their respective owners.

Warranties—The Company makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, its content, its use or services provided therein.

Disclaimer of Liability—High Bias Mastering, AMP Collective LLC, and the site administrators shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, our Mastering services, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from our services, any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of Terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the State of Illinois, U.S.A., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Illinois courts located in Cook County, Illinois, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Last modified: 2017-07-24